You have a busy cleaning business. You have a full roster of clients and a staff made of a hard working individuals. You are satisfied with their performance and ensure that they are all adhering to the same standards of quality as was detailed in their training. You should be enjoying huge success, but where is it?
When training new personnel or supporting your current staff members, far too many employers are only concerned with the basics of cleaning. If we're going to be honest here, we must admit that cleaning isn't an extremely intellectually demanding task. With a positive attitude and good training almost anyone can be successful in a cleaning service. However, recent research has shown that time spent emphasizing customer service rather than window-washing technique is far more beneficial to the growth of a cleaning company in the long term.
When To Start Training?
Basic customer service skills need to be emphasized as soon as your new hires put on a uniform. You must teach your cleaners to actually connect with their customers, even if just for a few moments of their visit. Eye contact, having a friendly attitude, willingness to listen and ask questions are all basic but incredibly important skills that each of your staff need to utilize without exception. All your staff members must understand that, in addition to a spotless house, these are the things that are really important to a successful business.
Staying Flexible
A large part of customer satisfaction involves the ability to meet the different needs of a variety of clients. And this is where your staff members come in: it's their job to ensure they do their utmost to meet the needs of your customers. Every customer will be different: some may not be too fussy when it comes to their cleaning requirements; however others will require uniform vacuum lines on their carpets! Your staff must leave each home in the state required by their clients. This may mean extra work and a bit more patience, but the end result will be worth it. Click here to find more about high pressure water cleaner.
Playing Nice With Others
In addition to learning great customer service skills, your staff must also know how to work as part of a team. Your business won't flow well if there are negative attitudes and disputes among staff members. You'll have unhappy staff members which will ultimately result in people not looking forward to their working day, and their unhappy demeanor will reflect in the quality of their work. Not to mention, your customers are more perceptive than you think and friction between team members will be easily picked up through tone of voice and body language. Team building must be included in training, including how to quickly resolve any disputes in an effective manner.
Of course, cleaning and doing it well are your main concerns. All your staff must have the same exacting standards people expect when they're paying people to maintain their home in a clean and healthy state. So, if you're looking to take your cleaning business to the next level in the competition, then it's all about great customer service. Don’t skip this important step when training your staff – your bank account and more importantly, your clients will appreciate it!
When training new personnel or supporting your current staff members, far too many employers are only concerned with the basics of cleaning. If we're going to be honest here, we must admit that cleaning isn't an extremely intellectually demanding task. With a positive attitude and good training almost anyone can be successful in a cleaning service. However, recent research has shown that time spent emphasizing customer service rather than window-washing technique is far more beneficial to the growth of a cleaning company in the long term.
When To Start Training?
Basic customer service skills need to be emphasized as soon as your new hires put on a uniform. You must teach your cleaners to actually connect with their customers, even if just for a few moments of their visit. Eye contact, having a friendly attitude, willingness to listen and ask questions are all basic but incredibly important skills that each of your staff need to utilize without exception. All your staff members must understand that, in addition to a spotless house, these are the things that are really important to a successful business.
Staying Flexible
A large part of customer satisfaction involves the ability to meet the different needs of a variety of clients. And this is where your staff members come in: it's their job to ensure they do their utmost to meet the needs of your customers. Every customer will be different: some may not be too fussy when it comes to their cleaning requirements; however others will require uniform vacuum lines on their carpets! Your staff must leave each home in the state required by their clients. This may mean extra work and a bit more patience, but the end result will be worth it. Click here to find more about high pressure water cleaner.
Playing Nice With Others
In addition to learning great customer service skills, your staff must also know how to work as part of a team. Your business won't flow well if there are negative attitudes and disputes among staff members. You'll have unhappy staff members which will ultimately result in people not looking forward to their working day, and their unhappy demeanor will reflect in the quality of their work. Not to mention, your customers are more perceptive than you think and friction between team members will be easily picked up through tone of voice and body language. Team building must be included in training, including how to quickly resolve any disputes in an effective manner.
Of course, cleaning and doing it well are your main concerns. All your staff must have the same exacting standards people expect when they're paying people to maintain their home in a clean and healthy state. So, if you're looking to take your cleaning business to the next level in the competition, then it's all about great customer service. Don’t skip this important step when training your staff – your bank account and more importantly, your clients will appreciate it!