When it comes to the successful operation of a cleaning business, what is very often overlooked is the importance of the effective management of the expectations of your clients. If you run a cleaning business then you know that your clients expect the very best. And while they do have the right to expect the best possible service sometimes their expectations are not commensurate with their budgets. It will therefore be plainly apparent that it is a true necessity for operators of cleaning businesses to ensure that client expectations are well managed.
Clients Must Value Time Properly
A real problem that crops up time and time again for operators of cleaning businesses is the phenomenon of clients undervaluing the amount of time that it takes to complete assigned cleaning tasks. A lot of clients expect way too much and simply don't understand that the process is not always quick and simple, and can often take longer than they expected.
In Australia, most cleaning contractors pay rates above the Natural Awards Conditions, therefore price differences are typically connected to the time limit allocated for cleaning. Generally the greater the cleaning time required, the more the client pays. It is important that clients are made well aware of the correlation between time taken for cleaning services and time. Clients should be aware that the more money they spend the more time will be spent cleaning.
It's All About Communication
Communication is, as in many aspects of life, paramount when it comes to interaction with your clients. Defuse the situation by showing that you intend to consider the complaints and meet any needs that a client might have. If a client is unhappy with the service provided, engage in conversation about how to resolve the issue and arrange another time to complete the cleaning task.
Some clients may look elsewhere, in an attempt to get a new quote from another cleaning business operator, at a cheaper price. However, it is important to make clients aware of that, within the Australian workforce, in general, as far as labour is concerned, less money means less quality in the end product.
Clients Must Be Reasonable
Clients are often not aware of how quickly the cost of a few small tasks can quickly add up, even if these are only five minutes per day over the space of a month. There can also be an issue of miscommunication between receptionist and administration staff, who may tell cleaning staff one thing, while managers and bosses really want a different service at a cheaper cost. Click here to find more about cleaning services office.
Those businesses who don't have unrealistic expectations will usually find that there are very considerable benefits because they receive more reliable and better quality services when they foster longer term relationships. Those clients who fail to do so risk falling into a cycle of constantly changing their cleaning service provider.
It is in the best interests of both the cleaning service provider and the client to leave lines of communication open. This leads to the avoidance of disputes and keeps both parties happy and satisfied.
Clients Must Value Time Properly
A real problem that crops up time and time again for operators of cleaning businesses is the phenomenon of clients undervaluing the amount of time that it takes to complete assigned cleaning tasks. A lot of clients expect way too much and simply don't understand that the process is not always quick and simple, and can often take longer than they expected.
In Australia, most cleaning contractors pay rates above the Natural Awards Conditions, therefore price differences are typically connected to the time limit allocated for cleaning. Generally the greater the cleaning time required, the more the client pays. It is important that clients are made well aware of the correlation between time taken for cleaning services and time. Clients should be aware that the more money they spend the more time will be spent cleaning.
It's All About Communication
Communication is, as in many aspects of life, paramount when it comes to interaction with your clients. Defuse the situation by showing that you intend to consider the complaints and meet any needs that a client might have. If a client is unhappy with the service provided, engage in conversation about how to resolve the issue and arrange another time to complete the cleaning task.
Some clients may look elsewhere, in an attempt to get a new quote from another cleaning business operator, at a cheaper price. However, it is important to make clients aware of that, within the Australian workforce, in general, as far as labour is concerned, less money means less quality in the end product.
Clients Must Be Reasonable
Clients are often not aware of how quickly the cost of a few small tasks can quickly add up, even if these are only five minutes per day over the space of a month. There can also be an issue of miscommunication between receptionist and administration staff, who may tell cleaning staff one thing, while managers and bosses really want a different service at a cheaper cost. Click here to find more about cleaning services office.
Those businesses who don't have unrealistic expectations will usually find that there are very considerable benefits because they receive more reliable and better quality services when they foster longer term relationships. Those clients who fail to do so risk falling into a cycle of constantly changing their cleaning service provider.
It is in the best interests of both the cleaning service provider and the client to leave lines of communication open. This leads to the avoidance of disputes and keeps both parties happy and satisfied.